CASE STUDY

State-of-the-art EduTech solution in the physical education industry

Client :

Gluckerkolleg

Client & Project Background Information

GluckerKolleg is one of the largest coaching institutes in the fitness and wellness industry in Europe, specializing in offering state-approved certification courses for personal fitness trainers, EMS trainers, back trainers, and other health and fitness professionals .

"What impressed us most was VT Netzwelt’s knack for turning our ideas into an intuitive platform that scales effortlessly across regions with very different needs. For more than a decade, they’ve been quick, meticulous, and—most importantly—proactive in helping us seize new technology opportunities to drive a full-scale digital transformation. The solutions they’ve rolled out have fundamentally changed how we deliver our training programs and how our team works every day, keeping us a decisive step ahead of the competition."

Stephan Müller

CEO, Gluckerkolleg

The Challenge

Initially, GluckerKolleg operated using a traditional e-commerce-style shopping system. Prospective trainers could browse and purchase courses, but the process was cumbersome and unintuitive. The system lacked clarity about course availability, and the process for physical classroom courses felt more like an e-commerce transaction rather than a professional course-booking experience. Additionally, it was not optimized for SEO or user experience, creating barriers for both users and the institute’s growth.

The core challenge was designing an all-in-one solution that integrated advanced functionalities without compromising usability. By prioritizing automation, scalability, and user-centric design, we successfully delivered a system that met the institute’s diverse needs while enhancing the user experience.

Our Contribution

Our company undertook a comprehensive overhaul of GluckerKolleg’s system, transforming it into a sophisticated, user-friendly platform tailored to their specific needs. Key aspects of our work included:

  • Advanced Course-Booking System: We developed a dynamic, flight-style course-booking system with features such as limited seat availability and waitlisting for full courses.
  • Pre-Course Online Preparation: To maintain high standards, we created workflows for mandatory pre-reading and online examinations before attending physical courses. This ensured all participants had the necessary foundational knowledge.
  • Post-Course Processes: We designed workflows for online certification examinations, recertifications, and validation systems to maintain quality and identify potential discrepancies.
  • Payment and Financial Systems:
    • Integration of multiple payment providers.
    • Support for installment-based payments.
    • Comprehensive invoicing systems for corporate clients, including automated reminders, cancellation fees, and partial refund handling.
  • Trainer and Participant Management:
    • Development of a searchable trainer network, allowing users to find certified professionals in their area.
    • Creation of individual profile pages for certified trainers, managed by the trainers themselves.
    • Tools for professors to access participant lists, review pre-course performance, and address areas where students struggled.
  • Automation and Usability: The solution automated complex processes, reducing manual intervention and significantly improving ease of use.

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Achievements

The GluckerKolleg platform has achieved remarkable results, with highlights including:

  • Business Growth: The institute’s business quadrupled within three years due to improved automation, user-friendly systems and easy market expansion.
  • Enhanced User Experience: Clients praised the platform’s simplicity, ease of use, and the powerful tools available under the hood.
  • Industry Recognition: Other players in the industry lauded the solution as a benchmark for innovation and functionality.
  • Operational Efficiency: Automating payment processes, reminders, and pre-course validation saved significant time and resources for the institute.
  • ‍Improved Course Quality: Pre-course and post-course workflows ensured all participants met the required standards, enhancing the overall quality of certifications.

Conclusion

The transformation of GluckerKolleg’s platform underscores our ability to deliver cutting-edge, tailored solutions that drive growth and innovation. Our comprehensive approach to system design, usability, and automation enabled GluckerKolleg to thrive as the leading provider of fitness training certifications in Europe. This success story exemplifies our commitment to delivering impactful solutions that meet and exceed client expectations.